What Are Your Patients Saying About You?

Find Out With The OSMA Patient Satisfaction Program!

With tort reform in place and medical liability rates trending downward, the health care environment in Ohio continues to improve. However, the risk of medical liability lawsuits remains a top priority for all physicians. As such, the Ohio State Medical Association offers members access to the Patient Satisfaction Program, which gives physician members the opportunity to manage medical liability risk through patient satisfaction.

Over the past several years, a variety of studies have identified the correlation between medical liability risk and patient satisfaction. Based upon the data, providing world-class service and creating high levels of patient satisfaction are important components of a well-rounded risk management framework. This program enables member physicians to deploy online patient satisfaction surveys on a year-round basis. The service will also provide access to the survey results for the purposes of constant process improvement.

This program, which is available to OSMA members at no charge, will also allow physicians to benchmark their practice results with similar practices in Ohio. Program participants are also eligible for an additional 3 percent discount on medical liability insurance through The Doctors Company. For more information on the discount, click here.

Click on the links below to learn more about the OSMA Patient Satisfaction Program!

To explore a demo of the program, click here.

To get started with the program, click here. You will need your OSMA member number to login. If you do not have your member number, please contact the OSMA Resource Center at info@osma.org or by calling (800) 766-6762.

To download a OSMA Patient Satisfaction Program flyer, please click here.

For more information, contact Maureen Kraft at (800) 766-6762 or mkraft@osma.org.