Medical Mutual of Ohio Contact Information

Professional Contracting Phone Numbers

Southwest (Cincinnati)
(800) 589-2583 or (513) 684-8140
Counties: Adams, Brown, Butler, Champaign, Clark, Clermont, Clinton, Darke, Fayette, Greene, Hamilton, Highland, Madison, Miami, Montgomery, Pike, Preble, Scioto, Shelby, Union, Warren

Northeast (Cleveland)
(800) 625-2583 or (216) 687-6064
Counties: Ashtabula, Belmont, Carroll, Columbiana, Cuyahoga, Geauga, Guernsey, Harrison, Holmes, Jefferson, Lake, Lorain, Mahoning, Medina, Portage, Stark, Summit, Trumbull, Tuscarawas, Wayne

Central/Southeast (Columbus)
(800) 235-4026 or (614) 932-7270
Counties: Athens, Coshocton, Delaware, Fairfield, Franklin, Gallia, Hardin, Hocking, Jackson, Knox, Lawrence, Licking, Marion, Meigs, Monroe, Morgan, Morrow, Muskingum, Noble, Perry, Pickaway, Ross, Vinton, Washington

Northwest (Toledo)
(888) 258-3482 or (419) 473-7455
Counties: Allen, Ashland, Auglaize, Crawford, Defiance, Erie, Fulton, Hancock, Henry, Huron, Logan, Lucas, Mercer, Ottawa, Paulding, Putnam, Richland, Sandusky, Seneca, Van Wert, Williams, Wood, Wyandot

Provider Inquiry

Benefit, Eligibility, Claim Status Inquiry for all PPO, POS and HMO products
Voice Connect: (800) 362-1279

Care Management
CareManagement Prior Approval (Home Health/Skilled Nursing, MRI/MRA/PET)
Cleveland: (800) 258-2873, Toledo: (800) 338-4114

Behavioral Health Case Management Prior Approval
(800) 258-3186

Case Management
(800) 258-3175

Clinical Quality Improvement Department: (800) 586-4523

Workers’ Compensation
CareWorks Customer Service: (888) 627-7586
BWC Certification Update: (800) 477-2292
BWC Provider Access Line: (800) 644-6292
CareWorks FROI (First Report of Injury): (888) 627-6586

Others
Coordination of Benefits: (800) 782-5869 or (216) 687-7630
Electronic Claims: (800) 321-7223
Subrogation: (800) 442-2911
Emdeon (to register) (877) 469-3263
 

Medical Mutual of Ohio has provider contracting offices throughout the state. The state is divided into main geographic regions with local provider contracting representatives living and working in the same communities as the providers they serve.